Frequently Asked Questions
Everything you need to know about your Joie in Life fitness gear.
How long does shipping take for my sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for apparel and gear?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please note that for hygiene reasons, certain items like water bottles and undergarments are final sale.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as high-performance athletic wear is designed for a compression fit.
Are your products covered by a warranty?
Yes, all Joie in Life technical equipment and accessories come with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my high-performance fabrics?
To maintain the integrity of moisture-wicking fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.